Junior Implementation/Customer Success Specialist (Part-Time, On-Demand)

Job Description:

We are seeking a Junior Implementation / Customer Success Specialist to join our team on a part-time, on-demand basis. This role is ideal for someone who can be flexible and responsive to project needs.

Key Responsibilities:

• Client Onboarding: Assist in the setup and configuration of client accounts, ensuring a smooth transition from sales to active use of our products/services.
• Implementation Support: Work closely with Project Managers to execute project plans, implement solutions in the WeGuide system, and ensure timely delivery of solutions.
• Documentation: Assist in creating and updating user guides, FAQs, and other support materials to help clients navigate our products/services.

Required Skillset:

• Technical Proficiency: Basic understanding of software implementation processes and the ability to learn new systems quickly.
• Communication Skills: Strong written and verbal communication skills for clear client interactions and effective documentation.
• Problem-Solving: Ability to identify issues and propose solutions, with a willingness to escalate complex problems to senior team members.
• Time Management: Capable of managing tasks efficiently in a flexible, on-demand work environment.
• Attention to Detail: Accuracy in handling client information and maintaining updated documentation.

Qualification 

Graduate or Equivalent degree with 1-2 years of experience preferred.